2021 Fleet Technology Trend Report

Fleet technology drives results, bolsters resilience

Technology adoption and benefits show continued growth in a year like no other.

COVID-19 forced fleets across industries to navigate uncertainty and swiftly adapt to new ways of operating. And despite this uncertainty, 2020 saw continued investment in fleet technology.

Beyond the standard benefits, fleet tracking helped businesses address the year’s unique challenges, such as social distancing, home garaging, coordinating scheduling and dispatch from remote locations, and pivoting to remain efficient in the face of schedule upheaval.

Here are some of the key takeaways:

  • 96% of fleets using GPS fleet tracking software found it beneficial.
  • Customer service emerged as one of the key areas of improvement for those who adopted fleet tracking technology, with 54% reporting a marked improvement in this key performance indicator (KPI). This is up 4% from last year.
  • 55% of survey respondents reported a negative impact of the pandemic in 2020. 32% reported a positive return on investment (ROI) in just six months of implementing fleet tracking technology.
  • For new technologies, in-cab video was the star. 35% of respondents said they used in-cab video, which includes both front-facing and driver-facing cameras.
  • In a time of economic and regulatory uncertainty, keeping costs in check is vital for fleets. In fact, 44% of fleets rated increasing costs as a top challenge to daily fleet operations. Respondents reported an average 8% decrease in fuel costs, an 11% reduction in accident costs and a 10% decrease in labor costs.

Fleet Trends Report